Notice of SLA Breach
Hold your service providers accountable by formally documenting failures to meet agreed service levels.
RE: Formal Notice of SLA Breach - [Service Name/Contract Number]
Dear [Account Manager Name],
I am writing to formally notify you that [Company Name] is in breach of the Service Level Agreement (SLA) associated with our contract dated [Contract Date].
Breach Details:
- Service Affected: [e.g., Cloud Hosting / Technical Support]
- Date of Incident: [Date]
- SLA Requirement: [e.g., 99.9% Uptime / 4-hour Response Time]
- Actual Performance: [e.g., 95% Uptime / 12-hour Response Time]
This failure has caused significant disruption to our operations. Under Section [Number] of our agreement, we are entitled to [e.g., service credits / financial compensation / contract termination].
We expect a written explanation for this breach and a plan to prevent recurrence within [Number] business days. Furthermore, please confirm the service credits that will be applied to our next invoice.
Sincerely, [Your Name] [Your Title/Company]