RE: Formal Notice of SLA Breach - [Service Name/Contract Number]

Dear [Account Manager Name],

I am writing to formally notify you that [Company Name] is in breach of the Service Level Agreement (SLA) associated with our contract dated [Contract Date].

Breach Details:

• Service Affected: [e.g., Cloud Hosting / Technical Support]
• Date of Incident: [Date]
• SLA Requirement: [e.g., 99.9% Uptime / 4-hour Response Time]
• Actual Performance: [e.g., 95% Uptime / 12-hour Response Time]

This failure has caused significant disruption to our operations. Under Section [Number] of our agreement, we are entitled to [e.g., service credits / financial compensation / contract termination].

We expect a written explanation for this breach and a plan to prevent recurrence within [Number] business days. Furthermore, please confirm the service credits that will be applied to our next invoice.

Sincerely, [Your Name] [Your Title/Company]

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