RE: Formal Claim for Refund - Faulty Product: [Product Name/Model]

Dear Customer Service Manager,

I am writing to formally request a full refund for a faulty product I purchased from [Store Name/Website] on [Date of Purchase].

Product Details:

• Item: [Product Name/Model Number]
• Order Number/Receipt: [Number]
• Price: [Amount Paid]

Description of the Fault: The product is faulty because: [Detailed description of the defect, e.g., stopped working after two days / arrived broken].

Under the Consumer Rights Act (or local consumer law), products must be of satisfactory quality, fit for purpose, and as described. This product does not meet these statutory requirements. As the fault occurred within [Number] days/months of purchase, I am exercising my right to a full refund.

I have attached a copy of my [receipt/order confirmation] and [photos of the defect]. I expect to receive my refund of $[Amount] within [14] days via the original payment method.

Sincerely, [Your Name]

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